Planck Order Tracking Service
1) Pre-sales customized services
※ customize specific product upon special requirements.
※ engineers will visit the user’s factory to offer on-site service

2) Exclusive service
Emergency services support
Troubleshooting,hotline
Machine overhaul
Service training,suggestion
Repair
Device optimized,
machine operating situation check
3) Long-term maintenance agreement
We will provide every user a customized maintenance program to protect the user's production efficiency, while the user of each equipment ordered from us will have the Planck maintenance certificates and a service record label.
For any emergency or accidental damaging situation, customers will receive timely technical support.
Your benefits:
Your machines from Planck will be guaranteed an appropriate and effective use.
4) long-term maintenance agreement
※ exclusive engineer offers equipment on-site operation service;
※ reduce the potential losses caused by the equipment break-down period;
※ the validity of maintenance contract can be flexible.
Aim of us and our users:
To ensure that the machine will run efficiently with our regular and professional low cost maintenance.
5) Planck spare parts support
Planck spare parts inventory:
※ From the safety and reliability reasons, we offer our customers original spare parts;
※ Stocked spare parts available.
※ Quality guaranteed
6) Emergency support contacts:
Hotline:
Tel: +86-20-82000401
Fax: +86-20-82000109
Email:
lvsake@plksys.com
Company website: www.plksys.com
Wechat public platform: online technical support

7) Technology Assessment
Technology Assessment – health check-up for your equipment
Your benefits:
※ professional analysis is given based on a reasonable assessment of the customer's equipment using status.
※ assessment reports provided, including technical advice and the potential equipment problems.
※ experts consultation, to provide solution for improvement.

8) Professional and technical training
Professional training for improving the skill of the operator of the equipment.
2 options for the training:
1. Customer on-site training
2. Training in Planck
9) Remote technical support
- Training Scheme
- Hotline
- Remote technical service
- Engineer specially to VIP customers
- Regular visits and information exchanges
- Free device detection and evaluation
- Customized long-term service contracts
Preventive Maintenance:
※ maximize production efficiency
※ minimize technical risk
Concern about customer’s needs
Planck team sincerely serves for every customer